FAQ
When will the shipment of my order occur? When can I anticipate receiving it?
We process orders in 1-3 days, depending on the brand. In uncommon instances, unanticipated delays may cause an order shipment to be delayed. The product will be delivered within 6 to 10 days, on average. When the time period exceeds that threshold, it is customary for the product page to indicate so.
What methods of payment are accepted?
Debit/Credit Cards (American Express, Visa, Mastercard, Discover, Apple Pay, Google Pay, Shop Pay, Amazon Pay, Meta Pay)
What is your policy on returns, refunds and cancellations?
You can see our return & refund policy by clicking here.
What occurs if my item is damaged?
Please inspect the packaging of your item(s) when they arrive, if you notice any damage, you should make note of it when signing for delivery. If your item(s) do arrived damaged please send photos of damage, box and SKU, along with a brief description of the damage to support@wheelsofamerica.com and we will process an insurance claim on your behalf. Photos and videos must be sent for freight damage within 24 hours of arrival or the freight damage claim will not be valid. Any punctures, or visible signs of exterior damage must be reported within 24 hours.
How should an order be placed?
Simply proceed to the purchase page after clicking "Add to Cart" on the desired item to place an order online. After providing your billing and shipping details, proceed to the checkout page.
For telephone order placement, please dial (888) 920-5593. Immediately following the receipt of your order confirmation, we will initiate the processing of your purchase.
When can I expect my order to be shipped?
You will receive a confirmation email containing credit card authorization, shipping, and billing details once your order has been placed.
Your order will be processed without delay, and as soon as it departs the warehouse, you will be notified via email with a tracking number and confirmation that your order has been shipped.
Within one business day, you will be notified via phone or email if an item becomes unavailable. Although we make every effort to ensure that every product listed on our website is available, items can frequently sell out due to high demand.
Will a confirmation of the order be transmitted through email?
For each order you place, a confirmation email will be dispatched to the email address that you provide. It is advisable to print and retain the email confirmation for documentation purposes. It is imperative that you provide an accurate email address in order to guarantee receipt of the order confirmation.
What is your sales tax rate?
Unless the shipment is to Wyoming, we do not apply sales tax from our Wyoming location. By purchasing from this source exclusively, you can potentially save hundreds of dollars in comparison to ordering from another vendor.
What is your warranty policy?
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
What is your policy on chargebacks?
Our team of agents is available to provide assistance and handle any concerns you may have. Our policies have been designed to be as competitive as possible, and we are confident that they are the most outstanding in the industry. We are a member of your team. We are committed to providing the most effective resolution and are immediately responsive.
Given this, any customer that files a fraudulent chargeback will be held criminally liable for theft. If you have not received a product, or have an issue with a product that you did receive, please contact us, and we will help you resolve your issue. Please do not file chargebacks for issues that we can resolve together. Thank you for shopping with us!
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.
Phone: (888) 920-5593
Email: support@wheelsofamerica.com
Address: 1021 E Lincolnway, Unit #547, Cheyenne, WY 82001, United States
Business Hours: Monday-Friday, 9 AM - 5 PM EST