ENGWE L20 2.0 Folding Electric Bike

Engwe Warranty

As an authorized dealer for Engwe, Wheels of America is committed to helping you keep your bike in top condition with their warranty policy. Below are the details for the Engwe warranty and support process.

Warranty Coverage

Engwe bikes come with the following warranty periods for parts:

Part Type	Warranty Period	Details
Frame	12 months	Covers manufacturing defects, natural deformation, and fracture. Excludes self-modification or collision damage.
Front Fork, Handlebars, Folding Tubes, Saddle Tubes	12 months	Does not cover self-modification or collision damage.
Tire	1 month	Punctures from sharp objects or misuse (e.g., low tire pressure) are not covered.
Saddles, Brakes, Plastic Parts, Brake Rotors, Brake Pads, Brake Lines	3 months	Covers manufacturing defects only. Excludes wear and tear.
Bracket, Fenders, Pedals, Chains, Rear Derailleur, Bell, Horn, etc.	6 months	Covers manufacturing defects. Excludes collision damage and normal wear and tear.
Controllers, Chargers, LCD Display, PAS Sensors, Front and Rear Brakes	12 months	Covers defects such as short circuits or performance failures due to manufacturing. Excludes water damage or normal wear.
Headlights, Taillights	6 months	Covers defects under normal use.
Motor and Bearings	12 months	Includes coil or steel-related issues. Excludes failures due to misuse (e.g., low tire pressure or overloading).
Battery	12 months	Covers manufacturing defects. Battery replacement does not extend the original warranty period.

Warranty Exclusions

The following are NOT covered by the warranty:

1. Damage caused by improper use, storage, or maintenance.
2. Unauthorized disassembly, repair, or modification.
3. Accidents or misuse by the owner.
4. Consumable parts such as tires, saddles, brakes, and other components expected to wear out with use.
5. Minor scratches or shipping-related damage to the packaging.
6. Costs incurred by repairs at unauthorized shops.

Please note that second-hand and modified e-bikes are not covered by the warranty.

How to File a Warranty Claim

At Wheels of America, we make the warranty process easy for you. To initiate a claim, follow these steps:

1. Take clear photos or a short video showing the issue.
2. Write a short description of the problem and include your order number.
3. Send the information to support@wheelsofamerica.com.
4. Our team will diagnose the issue. If it’s unclear, we’ll guide you with troubleshooting instructions and request additional details.
5. Once verified, we’ll send replacement parts to your delivery address.

Our goal is to provide you with a seamless experience. For additional questions or concerns, feel free to reach out to our support team.

Shipping Times:

We aim to deliver your orders as quickly as possible. The average delivery time for orders is 6–10 days, with free shipping on all orders. We process orders within 1-3 days, and transit time is typically 5-7 days. Please note that the order deadline is 5 PM EST; orders received after this time will be processed the following business day.

Order Confirmation:

After you place your order, you will receive an order confirmation email. This email confirms that we have received your order and pre-authorized your credit card for the purchase. We will immediately reach out to our suppliers to verify that your item is in stock and available for immediate shipment. If the item is on backorder or unavailable, we will void the pre-authorization and contact you via email. If the item is in stock and available for shipment within 5 business days, we will process your payment and submit the order for shipment.

Order Shipment:

If your order is in stock and payment has been processed, we will ship your order within 5 business days from the date of the order. We will send tracking information to the email address provided at checkout within 24 hours of shipment. If you do not receive tracking information within 6 business days of your order, please contact us at support@wheelsofamerica.com.

No Shipping Outside the USA (Some Exceptions Apply):

We currently do not offer shipping outside the United States. However, some products may be available in Canada. If the website permits you to enter a shipping address in another country, you will be able to complete your order, and it will be shipped according to the policies outlined above.

Changing Address:

If you need to change the delivery address after your order has been processed or shipped, we will make every effort to accommodate your request. Please note that any address changes will likely result in delays. The customer will be responsible for any additional charges imposed by our freight carriers due to address changes. There are no exceptions to this policy.

Shipping Times Disclaimer:

All shipping times are estimates and are not guaranteed. We strive to ensure timely processing and delivery by informing our vendors of new orders as soon as possible. However, if a customer decides to cancel an order due to shipping delays, the customer will be responsible for all associated shipping charges, fees, warehouse storage costs, and any other fees incurred. If a customer files a chargeback due to shipping delays, they will be held criminally liable for theft. No exceptions apply.

Shipping Options:

We offer several shipping options to meet your needs:

• Curbside Pickup (Free): This standard option is free of charge and typically takes 5–15 days for delivery to your doorstep.
• Threshold Shipping: This service includes delivery to your porch or a sheltered area, such as a garage.
• White Glove Delivery: This premium service includes delivery to your room of choice, minor assembly, and removal of all packaging from your home.

Agreement to Terms:

By using this site, you agree to the terms of this Shipping Policy. If you do not agree, please do not use the site.

Contact Us:

Phone: (888) 920-5593

Email: support@wheelsofamerica.com

Address: 1021 E Lincolnway, Unit #547, Cheyenne, WY 82001, United States

Business Hours: Monday–Friday, 9 AM - 5 PM EST

Customer Service Statement

Customer service is a top priority for us at Wheels of America, and we will always strive to meet and exceed your expectations.

Wheels of America is an authorized dealer and distributor for all the brands and products sold on our website. As such, the manufacturer's return, refund, and warranty policies cover all of our products.

For the majority of our products, our return policy ranges from 7 to 30 days, depending on the brand of the item you order. Each manufacturer has its own policies, and as an authorized dealer, we are required to abide by these return and refund policies. Please read the return policy below that applies to this specific product and refer to the brand-specific return policies listed on the product page.

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach our agents during business hours at (888) 920-5593, via the chat in the bottom right, or email support@wheelsofamerica.com anytime.

Cancellations of Custom Orders

Custom or made-to-order products cannot be canceled or refunded as these products are put into production specifically for your order. Once you place your order, production begins. If you're unsure whether your order is custom or made to order, please message or call us. All sales are final for custom-made and made-to-order products.

Refunds & Returns

The Wheels of America default is that customers will be responsible for all return shipping charges or reconsignment fees caused by customer error, unless otherwise stated on the product page.

Nearly all of our products have guarantee warranty policies, meaning you will receive a fully functional, operating product without extra expenses. Please check individual product pages for details. If you need to exchange your product, you are responsible for any shipping costs throughout any returns and exchange processes. Return policies may vary depending on the manufacturer. Be sure to check the product page for the brand-specific return policy.

Returns Procedure

To initiate a return, contact us at support@wheelsofamerica.com. We will provide instructions on how and where to send your product if the return is approved. Returns will not be accepted without prior approval. You will be responsible for return shipping costs if returning an item due to a change of mind. However, we will cover the return shipping costs if the item is defective or inaccurate.

Shipping Times & Delays

We strive to get your order to you as soon as possible. Estimated shipping times are provided on product pages based on information from our suppliers and freight companies. These times may change due to supply chain or shipping issues. We appreciate your patience.

Damages

Please inspect your package upon delivery. If there is any damage, document it and contact us within 24 hours of delivery. Send photos of the damage, box, and SKU to support@wheelsofamerica.com, and we will process an insurance claim for you. Claims must be reported within 24 hours.

Warranty

Warranties vary by manufacturer. Please check individual product pages for specific warranty information. Warranty coverage typically includes manufacturer defects or functional issues, but does not cover damage that occurs after the product is received.

Individual Brand Return & Shipping Policies

Some manufacturers have specific policies that may override our general return guidelines. For each product, we provide the brand-specific return policy on the product page. Be sure to review the policy for the product you're purchasing.

Chargebacks

Fraudulent chargebacks will be investigated, and if proven fraudulent, the customer will be held criminally liable for theft. If you experience an issue with a product, contact us at support@wheelsofamerica.com, and we will resolve the issue together. Please do not file a chargeback before reaching out to our team.

Customer Acknowledgments

By making a purchase on Wheels of America, you agree to the following terms:

• I understand I am to inspect the package upon delivery, notate and take pictures if there is any damage, and provide them to Wheels of America within 24 hours of the product being delivered.
• I understand that I am responsible for the cost of return shipping and the cost of shipping a new product in the event of a refund or exchange.
• I understand that products need to be returned unopened and unused. An additional restocking fee may apply.
• I understand that if my order has left the warehouse, I am unable to receive a full refund.
• I understand that if I return my order once it has shipped, I will be responsible for paying any return shipping fees and restocking fees, which vary by product but are usually around 20%.
• I understand that shipping date estimates outlined on product pages are estimates and may change due to factors completely outside the control of Wheels of America (such as supply chain delays or manufacturer constraints).
• I understand and agree that I will not cancel my order or file a chargeback for an order delay or because an estimated time provided to me turned out to be incorrect due to factors outside the control of Wheels of America (such as manufacturing or logistical constraints of our partner companies and suppliers).

By using our site, you agree to these terms and conditions. If you do not agree with our terms, please do not use our site.

Contact Us

Phone: (888) 920-5593
Email: support@wheelsofamerica.com
Address: 1021 E Lincolnway, Unit #547, Cheyenne, WY 82001, United States
Business Hours: Monday–Friday 9 AM - 5 PM EST

At Wheels of America, we’re committed to offering you the best prices on all our products. Our Price Beat Guarantee ensures that you always get the most competitive deal on the market. If you find a lower price for one of our products, we’ll not just match it—we’ll beat it by 3%!

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How It Works

• Products Over $2,000: We will beat the competitor's price by 3% of the listed price.
• Products Between $1,000 and $2,000: We will beat the competitor’s price by $25.

To be eligible, simply provide proof of the competitor’s lower price. This can include a screenshot, invoice, email, or a link to the product listing.

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Policy Details

We strive to ensure our prices are the most competitive online. If you discover a lower price from another retailer, notify us, and we’ll adjust your price accordingly. Our Price Beat Guarantee reflects our commitment to offering you unbeatable value.

Eligibility Requirements

1. The item must be identical (same brand, model, and specifications).
2. The competitor’s product must be in stock and available for immediate purchase.
3. The competitor must be an authorized online retailer (brick-and-mortar retailers and auction/discounter sites like eBay or Overstock are excluded).
4. The price comparison includes the product price and shipping costs but excludes sales tax.
5. The request must be submitted prior to purchase or within 7 days of your purchase from Wheels of America.

Exclusions

• Promotions such as rebates, buy-one-get-one-free offers, or bundled deals are not eligible.
• Special events or limited-time sales, including Black Friday/Cyber Monday promotions, are excluded.
• Price match requests that result in a significant loss to our business may be declined at our discretion.

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Why Choose Wheels of America?

By shopping with us, you not only enjoy our Price Beat Guarantee, but also:

• Free & fast shipping on most orders.
• No sales tax on all products.
• Lifetime expert support for your purchases.
• The peace of mind of purchasing from an authorized dealer.

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Contact Information

If you have questions about our Price Beat Guarantee or need assistance, we’re here to help:

• Phone: (888) 920-5593
• Email: support@wheelsofamerica.com
• Live Chat: Click the chat icon at the bottom-right corner of our website for assistance.
• Address: 1021 E Lincolnway, Unit #547, Cheyenne, WY 82001, United States
• Business Hours: Monday–Friday, 9 AM–5 PM EST

At Wheels of America, we’re more than a retailer—we’re your trusted partner in enhancing your lifestyle and promoting sustainable living. Whether you’re commuting, exploring the outdoors, or seeking high-performance solutions, we’re here to deliver unmatched value, support, and expertise.

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Top Reasons to Choose Wheels of America

1. Price Match Guarantee

We’re committed to offering you the best value. If you find a better price, we won’t just match it—we’ll beat it:

• Over $2,000: Beat the price by 3%.
• $1,000–$2,000: Beat the price by $25.

Simply provide proof, and our team will handle the rest. Shop confidently knowing you’re always getting the best deal.

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2. Free & Fast Shipping

Enjoy free shipping on every order within the lower 48 states. We’ve streamlined our logistics to ensure your purchase arrives quickly, so you can hit the road without delay.

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3. 0% APR Financing

Your dream bike or scooter is more accessible than ever with our flexible financing options. Choose Shop Pay at checkout to enjoy 0% interest monthly payments.

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4. No Sales Tax

Save even more with tax-free shopping on all products, excluding Wyoming.

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5. Authorized Dealer Advantage

As an authorized dealer, every purchase is backed by the full manufacturer’s warranty. Enjoy peace of mind knowing your product is authentic and covered.

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6. Eco-Friendly Commitment

Every purchase supports a greener planet through our partnership with Greenspark. Together, we reduce carbon footprints and fund sustainability projects. By choosing us, you’re making an environmentally conscious decision.

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7. Expert Guidance & Lifetime Support

Our specialists are here to assist you before, during, and after your purchase. Whether it’s technical advice or post-sale support, we’re with you for the long haul.

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8. Volume Discounts

Need a large order for your team or business? We offer personalized pricing for bulk purchases. Contact us for a custom quote tailored to your needs.

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We Prioritize You

A Personalized Experience

We’re a small, passionate team dedicated to your satisfaction. When you shop with us, you’re not just another customer—you’re part of our community.

Your Passion, Our Expertise

Based in Wyoming, we live and breathe adventure. Our team shares your love for the outdoors and sustainable living, ensuring you receive expert advice from people who understand your needs.

Trusted Industry Professionals

We maintain strong relationships with top brands, giving us access to the best products and insights. Every item is carefully selected for quality and reliability, so you can shop with confidence.

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Get in Touch

Have questions or need assistance? We’re here to help!

• Email: support@wheelsofamerica.com
• Phone: (888) 920-5593 (Monday–Friday, 9 AM–5 PM EST)
• Live Chat: Click the chat icon on our website for instant help.

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Shop Now and Experience the Difference!

Discover the Wheels of America advantage today. Explore our collection and join a community that values quality, sustainability, and exceptional service.

At Wheels of America, we’re here to help with any questions or concerns you may have. Whether you’re seeking product advice, need assistance with an order, or want to apply our Price Beat Guarantee, we’ve made it easy to get in touch.

How to Reach Us

• Email: support@wheelsofamerica.com
• Phone: (888) 920-5593 (Monday–Friday, 9 AM–5 PM EST)
• Live Chat: Use the chat icon located at the bottom-right corner of our website for instant assistance from our bike experts.
• Address: 1021 E Lincolnway, Unit #547, Cheyenne, WY 82001, United States